Customer Service


It’s all about customer service and we welcome you to shop in store, ask questions, have a look around, and we love feedback. Being open five and half days we use some casual staff but you will often see our core staff daily. Located over 200sqm of sheds built around an historic stone building dating back to the 1870’s and there is plenty of parking space. Access is easy!

We serve you and carry the goods to the car, it’s what we do, so don’t feel you need to struggle with the heavier weights – we’re used to it!


If you are a regular customer, make sure you sign up to our rewards program Sanders Savers so you can earn points and redeem dollars on your purchases.

To find out more or join Sanders Savers, click here.

Gift vouchers are also available. Call or email us to arrange.


We offer contactless free shopping – pay over the phone and we can bring out to your car, this avoids entering the shop.

Delivery, pick-up, leave and load options available.

If you are unhappy with your purchase, please let us know and we will work toward a solution. When unsure of the suitability of your purchase, keep the receipt to make the process easier. Not sure of sizing? – Dog coats and horse rugs can be placed on the animal inside out to avoid excess hair on products if they need to be returned.